GENERAL SHIPPING INFORMATION
We are a European company based in Estonia serving all European countries, and in addition to that we ship internationally to more than 30 countries outside of the European Union. You can trust your shopping experience with Veganpood.ee - Online Vegan Shop.
CURRENCIES & EXCHANGE RATES
Since we are a EU based company, all our prices are listed in EUR and are listed with 20% VAT. However, if you are located outside of the European Union, your total order price will be automatically converted at the checkout.
SHIPPING CARRIERS & RATES
We offer several shipping options to suit your budget and timeframe. For most countries we ship via OMNIVA shipping company.
Shipping rates will be calculated at checkout based on the weight and destination of the order. To see the shipping rate for your order please first add the items to your shopping cart and then proceed to checkout.
WHY WE DO NOT OFFER FREE GLOBAL SHIPPING
We do not offer free shipping because we cannot provide our customers with the same shipping fees as Amazon or AliExpress can offer due to amount of sales they have everyday and the discounts they get from shipping companies. If shipping fee is your main argument that determines a sale, not the quality of the product, then sadly we won't be able to satisfy your needs.
However, if you are looking to support small family business who shares your vision and values (we are vegans, you know), then you have come to the right place, because we will do our best to provide you with best shipping fees we can get, in order to supply you with exceptional and high quality products that are 100% vegan and do not contain any additives (read more about it here).
FREE TALLINN SHIPPING
Currently we offer free Tallinn shipping on all orders over €10. This option will be available at the checkout and will appear automatically when your cart value will be greater than €10.
If your order will be placed before 12:00 then the parcel will be delivered the same day between 19:00 and 21:00. Therefore orders placed after 12:00 will be delivered the next day.
ORDER TRACKING WITH OMNIVA
You will receive an email containing all necessary tracking information once your order has shipped. Once you will have your tracking number, you may contact OMNIVA directly for updates. OMNIVA's contact information is provided below:
OMNIVA Standard & Express Shipping
DUTIES, TAXES & FEES
Customs policies vary widely from country to country (applies to non EU-based), therefore when ordering from Veganpood.ee you might get considered as the importer of record and must comply with the laws and regulations of the country in which you are receiving the goods. We cannot be held responsible or accountable for any extra taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.
PROBLEMS WITH DELIVERY
If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling, storage and quarantine fees):
- Undeliverable address
- No one available to accept the delivery
- Order refused by the customer
- Refusal to pay customs fees
- Refused by Customs
- Import restriction by your government
If the cost to return the items exceed the cost of the products then Veganpood.ee will instruct the agents to destroy the package and no refund will be available.