Refund Policy

Refund Policy


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Returns
We offer a 30-day return policy, but unfortunately, we are not able to offer returns unless the product can be shown and proven to have a manufacturing defect, or, unless the wrong item was received.  If you receive a damaged item, please contact us immediately at abi@veganpood.ee. We may ask for a photo of the damaged product to be emailed to us for verification so that we may file a damage claim with the shipping company.

Regarding food and supplements, as everyone’s tastes can vary, we, unfortunately, have no way to guarantee that everyone’s personal taste ensures they will love every product we offer, and therefore, we cannot refund on such items for personal taste preference or dislike issues. 

To be eligible for a return, your item must be unused and be in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gifts
  • Damaged, opened, used products 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

To return your product, you should first email us at abi@veganpood.ee with a subject line 'Return of Product' product you would like to return, order confirmation number and the reason for a return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at abi@veganpood.ee.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged as a result of our error. If you need to exchange it for the same item, send us an email at abi@veganpood.ee with a subject line 'Exchange' and images stated in Returns.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €150, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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